Customer care
Returns & Exchanges
Something not quite right? You can cancel, return or exchange. Here are all the options - from the quickest one to your rights under the law.
Free cancellation until it ships
Changed your mind? At any time, as long as the order hasn't shipped, you can cancel it yourself on the "Cancel an order" page and get a full refund - including delivery.
14-day cancellation (Consumer Protection Law)
You may cancel a purchase up to 14 days after receiving your delivery. Unless the reason is a defect, a cancellation fee of 5% of the product price or ₪100 - whichever is lower - applies. Return the item to us at your own cost; we refund the original payment method within 14 days of receiving your cancellation notice.
Swimwear hygiene rules
For hygiene reasons we can only accept items that haven't been worn (other than a brief try-on over underwear), washed or exposed to water, sunscreen or perfume - with the hygiene liner and original tags attached. Items that don't meet these conditions may be refused.
Hygiene sticker
Swimwear cannot be returned or exchanged if the hygiene sticker is missing.
Exchanging a size or colour
You can exchange an item within 14 days of receiving it, subject to the hygiene rules and stock. Contact us through the contact form or on WhatsApp with your order number and the size or colour you'd like, and we'll send instructions. Exchange shipping is at your cost unless it's due to a defect or our mistake.
Received a faulty or wrong item?
Sorry about that! Take a photo and contact us - we'll arrange an exchange or a full refund, including shipping and with no cancellation fee.